Automotive Analytics

There are a number of analytical software packages on there on the market and most of them offer an on-demand, Software-as-a-Service (SaaS) version.

For those who don't know, Google offer a free way of measuring activity on your website, called Google Analytics.  They offer this service for free to encourage you to advertise with them via there Pay-per-Click (PPC) advertising.

The one major downside (if you see it as one), is that Google can use the data you gather to help them evolve there products and services in the future.  If this doesn't bother you then I would suggest you get yourself set up.

Event Tracking

By default, Google Analytics mainly tracks page views and visitor information but sometimes you need more information about what’s happening on your website.  Currently in beta and therefore not fully available, Google have a new event tracking API (Application Programming Interface) that allows you to track custom events on your website.  For example, you may want to know how many users have watched all of video or how many have bombed out after just a few seconds, or how many users have searched for a certain make or model from your used car search.

Even though it’s in beta and the information isn’t available in the analytics I believe that Google are still recording the data you capture if you start using the API now.  This is how to implement it to track how many people are searching for each make and model.

First of all you need to make sure that you are using the latest analytics API, the JavaScript include is called ga.js not the urchin.js which is the older one.

Now lets assume you have something like this simple search:

UsedSearch

On the “Search Button” we need to add a little JavaScript to the onclick event:

   1: onclick="pageTracker._trackEvent('Search', 'Quick Search', Make.value + '|' + Model.value);"

A better way of attaching this code is unobtrusively via an attachevent.  Here is an example using JQuery:

   1: $("#SearchButton").click(function()
   2: {
   3:     pageTracker._trackEvent('Search', 'Quick Search', $('#Makes').val() + '|' + $('#Models').val());
   4: });

The above code simply call the _trackEvent function of the pageTraker object and passes in a few parameters:

  • category (required)  - The name you supply for the group of objects you want to track
  • action (required) - A string that is uniquely paired with each category, and commonly used to define the type of user interaction for the web object.
  • label (optional)  - An optional string to provide additional dimensions to the event data.
  • value (optional) - An integer that you can use to provide numerical data about the user event.

I’ve assigned a category of “Search” and the action of “Quick Search”; this allows us to categorise for advanced searches, new vehicle searches etc. I then specify the label that is the Make and Model values concatetated by a | character. e.g. Volkswagen|Golf.  I have omitted a value for this type of tracking.

I must note that this type of tracking isn’t new and is included in the more advanced enterprise analytics packages all of which come with hefty price tags compared to the freeness of Google.  In addition, this type of tracking would be easy to implement if you were to do your own custom bespoke solution.

Here is the link to the full Google documentation.

BMW have integrated Google Maps, along with the local search into their range of cars.  Available in Germany now and probably in the US and UK from 2009 the system will be identical to the online version of Google Maps.  In addition to the maps, the driver will be able to search local businesses listed on Google Local Search which is powered by Yell.com here in the UK.  Once the driver has found their desired business, they can start the GPS route and call via Bluetooth phone connection at a press of a button.

BMWGoogleMaps 

PRESS RELEASE

BMW ADDS NEW "BMW SEARCH" SERVICE TO BMW ASSIST(TM) POWERED BY GOOGLE MAPS(TM)

Woodcliff Lake, New Jersey - September 15, 2008... BMW introduces access to Google Maps (http://maps.google.com) search capability within the vehicle on 2009 BMW Assist and Navigation system - equipped 1 and 3 Series. For the first time, subscribers to the optional BMW Assist Convenience Plan can access "BMW Search" to quickly find a desired business with just a key word, benefiting from the world's most famous online search engine. After finding what you want, you can immediately start route guidance or a hands-free call with your Bluetooth® - linked phone at just a simple push of a button.
Utilizing newly introduced hardware operating on the AT&T Mobility GSM network, this unique service identifies the current location and destination of the vehicle automatically and then displays the local results with details of address, phone number and distance. For example, you can look up business information like the names of restaurants, hotels, service stations, banks, supermarkets, cinemas and public facilities such as schools or city halls, all by the simple use of a key word. You can also easily ask for a search at another location.
In a nutshell, "BMW Search" using Google search technology and intelligence saves time and reduces frustration with destination entry on today's navigation systems. The information you look up is continuously updated by Google. "BMW Search" is the next logical and consequential development of the link between the automobile and the Internet.

To allow customers to send business listings and street addresses with associated phone numbers from the internet directly to their BMW, Google and BMW began offering "MyInfo" with the introduction of the X6 back in April, now extended to all other 2009 BMWs except for X3. "BMW Search" now opens up access to the Internet directly from the vehicle, representing another building block in the BMW Assist services portfolio.

BMWGoogleMaps2

About BMW Assist:
BMW Assist provides the driver with services that enhance on-the-road security and convenience, for added peace of mind. The BMW Assist and Bluetooth® System is standard on all 5, 6 and 7 Series models, including the M5 and M6, and is included in the Premium Package or available as a stand-alone option on all other models. BMW includes the Safety Plan for 4 years at no additional cost. BMW is the only manufacturer that offers this duration of service as other manufacturers only include the first year of service. The BMW Assist Safety Plan is a subscription based service that is subject to certain limitations.

The in-vehicle equipment integrates GPS technology and hands-free wireless communication functions to deliver emergency and other services, accessed via buttons in the overhead or centre console. The BMW Assist system transmits the location and vehicle information to the BMW Assist Response Centre. A response specialist speaks with the vehicle occupants to coordinate dispatch, notify emergency contacts on file, and link BMW Roadside Assistance or emergency services as needed and/or requested. A severe accident automatically activates the Automatic Collision Notification function.

The BMW Assist Safety Plan also includes Door Unlock and Stolen Vehicle Recovery services, which can save the driver time and money. New to BMW Assist is MyInfo, which allows users to send business listings and street addresses with associated phone numbers from the Internet, directly to their BMW. TeleService automatically notifies the BMW centre when the vehicle will need service. A service advisor then proactively calls the customer to set up a convenient appointment and have the needed parts ready.

BMW Assist subscribers can also enrol in the BMW Assist Convenience Plan (available at an additional cost of $199 per year) to avail themselves of BMW Assist concierge services; from finding the lowest fuel price or the best French restaurant in the area to information on flight arrival gates or times, as well as receiving directions, traffic and weather information. On most models produced September 2006 and later, a selected destination and its phone number can be sent directly to the BMW Navigation system and the subscriber's Bluetooth - linked mobile phone, after a push of the Concierge menu option. New for 2009 is BMW Search, which allows online access to the Google Maps database inside the vehicle to quickly find a desired business with just a key word. The Convenience Plan also includes Critical Calling, a service that can connect the driver to a requested party via a response specialist in case their mobile phone is not in the vehicle or its battery is discharged.

Lastly, the BMW Assist system includes Bluetooth hands-free calling and phone connectivity with phonebook access and speech recognition for dialling by name or number via steering wheel controls. Use of this feature requires a customer-provided compatible Bluetooth mobile phone. To learn more about BMW Assist, please visit www.bmwassist.com.

Selling Cars with Google

6 Aug 2008 In: Automotive, Business, Google

Recently I came across a set of videos on YouTube that were created by a team from Google and aimed to introduce Google and what it has to offer to dealers.  The videos are short and target dealers in the US, but the information would also be considered relevant in the UK.

The main problem with these videos is that they offer little or no useful information to the dealer and are really an attempt to sell their generic products and services by wrapping them up as automotive.

Google offers a great range of products and services, and if used correctly, they can dramatically increase your revenue.  One of my next posts I'll go more into detail on how Google can work for your business.

Here are the videos that have been released so far:

Selling Cars with Google 101: Search

Selling Cars with Google 102: Local Business Ads

Selling Cars with Google 103: Search + Display

Selling Cars with Google 104: Dealer Advertising Trends

Selling Cars with Google 105 - Google Analytics

Selling Cars with Google 107- Mobile Ads

For some reason number 106 hasn't been released yet.

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